NOC Engineer - Proofpoint IncEmployment in Canada | AB | BC | MB | NB | NF | NT | NS | ON | QC | SK |
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| Organization: |
Proofpoint Inc
| | Job Title: | NOC Engineer | | Salary: | DOE | | Category: | Computer Software | | Deadline: |
12/7/2013: Expired
| | Location: | Ontario, Ontario |
Overview We are currently seeking highly motivated candidates to work as a NOC (Network Operations Center) Engineer within our growing Operations Team. In this role you will be responsible for monitoring production systems using automated and manual tools. You will identify and respond to incidents: qualify the impact and urgency of an incident, troubleshoot and apply fix, escalate, prioritize and report incidents. Responsibilities include: Troubleshooting a variety of technical issues: MS Exchange, MS SQL, Windows servers, Linux OS, MySQL,Tomcat and networking issues Responding to incidents; assigning to appropriate teams as per our escalation procedure Being accountable for closing tickets Working with multiple teams Support, QA and Engineering Maintaining NOC documentation including support guides, knowledge base articles and procedures Requirements: Must be available for rotating shift to ensure 7x24x365 NOC coverage Team player along with the ability to work in a stand-alone capacity Ability to learn, confidence and a willingness to make decisions and escalate incidents when necessary Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with NOC to NOC communications Working to meet incidents SLA and Internal SLO Ability to interact with employees at all level of the organization Experience in monitoring tools Experience in using ticket management tool Experience in troubleshooting Windows server and Linux using command line IT diploma from a recognized institute or equivalent in experience LINUX and MS certifications are an asset
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Experience and Qualifications See job description for full details
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