Application Support Consultant - KE Software Inc.

Overview

KE Software has a position available in Technical Support. We are seeking a motivated, recent graduate looking for a career with a software and services company. The successful applicant will: Ensure customer satisfaction by fulfilling email and telephone support requests during and after the installation, implementation and configuration of KE products and services Provide customer support in setup, configuration, troubleshooting and issue resolution Coordinate and manage customer expectations; - Identify the source of problems, recommend solutions, document and notify the development team to make enhancements Perform minor programming tasks Perform other duties and special projects as required.

Experience and Qualifications

Education Required-College Diploma in Computer Science or related Problem solving skills Programming ability will need to be demonstrated at the interview Experience and genuine dedication to customer care/service Positive, outgoing, optimistic personality. Post secondary education in a relevant degree or diploma required Excellent written and verbal communication skills Fluency in French is an asset but not essential Experience with UNIX/Linux, C++, PERL and database engines an advantage A background and/or interest in natural sciences and cultural museum collections will be an advantage Applicants invited for an interview will be expected to demonstrate basic programming knowledge by completing a written programming test.