Customer Service Representative - Fishs Insights

Overview

Fishs Insights represents some of the world's finest corporations, including many Fortune & Global 500 companies. Our clients include restaurants, retail stores, casinos, financial institutions, hotels and resorts and more. Performing mystery shops is a great way for you to make additional income while helping companies to improve their level of customer service. Fishs Insights offers 10,000+ mystery shop assignments each month across more than 12 industries. We offer flexibility, adequate bonus and own schedule amongst others. Only basic qualities are expected. No academic qualification is required. This position is offered as a 1099/Independent Contractor's position. Basic qualities required to work as a mystery shopper include the followings.

Responsibilities

We are a company that conduct surveys and evaluate other companies. We get hired to go to other peoples companies and act like customers in order to know how the staffs are handling their services in relation to their customers. Once we have a contract to do you would be directed to the company or outlet and you would be given the funds you need to do the job(either purchase things or require services) after which you would write a comment on the staffs activities and give a detailed record of your experience. Examples of details you would forward to us are 1) How long it took you to get services. 2) Smartness of the attendant 3) Customer service professionalism 4) Sometimes you might be required to upset the attendant to see how they react to clients when they get tensed (under pressure). The clients are companies that have a wide network of businesses across the country,most of our clients have retail outlet in major cities across the country. What your job (Survey Agent's Position) entails is to conduct surveys at any of our client's retail outlet assigned to you.Part of our esteemed clients are; Applebee walmart Money gramm Red lobster Macy Tiffany jewelry McDonald's Western Union money transfer And many more. We turn the information (you gave us) over to the company executives and they would carry out their own duties in improving there services.

Experience and Qualifications

JOB REQUIREMENTS