Client Project Manager - AGAT LaboratoriesEmployment in Canada | AB | BC | MB | NB | NF | NT | NS | ON | QC | SK |
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Jobs in Dartmouth, Nova ScotiaJob Posts in Canada | AB | BC | MB | NB | NF | NS | ON | QC | SK
| Organization: |
AGAT Laboratories
| | Job Title: | Client Project Manager | | Salary: | tbd | | Category: | Call Center and Customer Service | | Deadline: |
8/26/2012: Expired
| | Location: | Dartmouth, Nova Scotia |
Overview AGAT Laboratories is a full-service laboratory with locations across Canada as well as internationally. We are the most diversified laboratory in Canada and our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.
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Responsibilities Description: Will be part of a team responsible for building and maintaining strong relationships with clients which may include:
Answering multiple technical questions in a timely fashion.
Ensure lab results are delivered in a timely fashion.
Ensure client special requests are fulfilled as per their specifications.
Ensuring all QC measures have been met before reports are presented to the client.
Proactively ensures overall satisfaction of client base including communication to management team as appropriate.
Research all client inquiries to complete resolution, enter corresponding orders/quotes with complete documented follow up.
Provide clear, concise and accurate information to operations as it pertains to client projects (including but not limited to rush and ongoing projects).
Report analytical results to clients within expected turnaround times (TAT's). If necessary, provide clear and concise instructions based on report findings.
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Experience and Qualifications Qualifications:
Bachelor of Science degree.
Client Service experience/retail or restaurant service industry.
Interact with clients on a daily basis, helpful, good natured and friendly even under pressure.
Understanding the oil and gas industry
Fluent in English, both written and verbal
Good computer skills.
Must be organized and able to multi-task; can successfully deliver on multiple deadlines.
Must have excellent time-management skills.
Must be willing to work as part of a team.
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