911 and Emergency Services Communications Program (ESC) - Seneca College of Applied Arts and TechnologyPolice Education in CanadaCrime and Fire Programs -- Community College Programs
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911 and Emergency Services Communications Program (ESC) - Seneca College of Applied Arts and Technology Seneca College of Applied Arts and Technology's eight-month 911 and Emergency Services Communications Program (ESC) is a unique, career-oriented certificate program designed for individuals interested in careers in emergency communications, dispatch, and response. The Program provides 'a comprehensive blend of theoretical knowledge and practical training' equipping students with 'the principles and skills necessary to react competently and effectively in dealings with the public and with emergency services personnel.' Furthermore, students will acquire 'the competencies, skills and confidence to perform under often stressful situations.' The Program includes courses in College English, Computer/Keyboarding Skills, Computers and Applications, Conflict Management, Emergency and Crisis Call Management, EMS Communications Procedures, Fire Communications Procedures, Health and Stress Management, Law for Communications Operators, Police Communications Procedures, Psychology, Public Safety Communications, and Sociology and Canadian Society Contemporary Issues. To graduate, participants must complete all requires courses and attain certification in Basic Rescuer/Level "C" CPR and Standard Level First Aid. The student is responsible for acquiring these certifications and all associated costs as well as providing 'proof of certifications.' Students should note that these 'certifications must not expire in the calendar year of graduation.' Graduates of the Program will have the credentials to apply for positions as communications operators and/or dispatchers with various services. The latter include 911 call centres, Alarm Response, corporate call centres, Emergency Medical Services (ambulance/paramedic) Fire, Police, Private Police, Security, and various other public safety and law enforcement agencies. To be eligible for admission to the Program, applicants must possess an 'Ontario Secondary School Diploma with a majority of senior level credits at the College Preparation (C), University Preparation (U), University/College Preparation (M), Advanced or General level or Mature Student Status (age 19 or older) and Grade 12 English (ENG4): C, U, Advanced or General level.' Although not a requirement for admission, to be successful in the Program students must possess 'good analytical and multitasking skills' as well as 'computer literacy skills and presentation and speaking skills,' and 'be highly literate in the English language, both written and oral.' Applicants will be selected based on a 'program orientation session,' outcomes of 'college admission tests (CAAT D) of English language skills and reading comprehension and proficiency,' and 'academic achievement (grade in the prerequisite English subject or its equivalent).'
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